Near me dental’s Community Standards

For patients

Near Me Dental’s mission is to give power to the patient, and our company’s No. 1 core value is “Patients First.” Our steadfast commitment to empowering patients guides how we orient our platform, our search results, and our business structure. In fact, that’s why booking through Near Me Dental is free for patients. You should never have to pay fees — from Near Me Dental or any of our participating providers — for finding and booking appointments with health care providers. Near Me Dental will also never ask you for credit card or payment information over the phone or via email.

We expect all Near Me Dental users to be respectful of our service, the providers who participate, and other patients who are seeking care. To that end, the guidelines below outline our expectations for Near Me Dental users’ behavior. Consistent with our Terms of Service, violation of these guidelines may be grounds for suspension or termination from Near Me Dental’s platform.

Safety

  • Always treat others with respect and follow all applicable laws.
  • Never bully, harass, use profanity, threaten, intimidate, or inflict harm on providers, their office staff and administrators, or Near Me Dental representatives.
  • Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards providers, their office staff and administrators, or Near Me Dental representatives.

Accuracy

  • Always input accurate, complete and up-to-date information, including your in-network insurance plan, when completing pre-appointment paperwork from Near Me Dental or your provider, etc.
  • Only book appointments you plan to attend to respect both the provider’s time and other patients seeking care.
  • Submit honest, fair and accurate reviews that adhere to our guidelines.

Near Me Dental User Obligations

  • Make every effort to uphold your confirmed appointments; those are slots that will not be available to other patients seeking care.
  • If your ability to attend your appointment changes, you are responsible for contacting your provider with as much advance notice as possible. Last-minute changes are very disruptive to providers and their staff and limit their ability to see other patients in need of care at that time.
  • If you ‘no-show’, reschedule, or cancel appointments at a high volume, we reserve the right to limit or terminate your use of Near Me Dental’s service.
  • Arrive to your appointment on time. If for some reason you are unable to do so, reach out to the provider’s office to notify them, and understand that they reserve the right to reschedule the appointment.
  • If Near Me Dental or a participating provider suspects a patient is displaying unlawful drug-seeking behavior, we reserve the right to suspend or terminate that user’s use of Near Me Dental’s service.

For providers

While Near Me Dental exists to empower patients, we also recognize that delivering an exceptional patient experience requires a strong and trusting partnership with the providers that participate in our Marketplace.

The guidelines below serve as a provider code of conduct that outline our expectations for participating providers’ behavior. Consistent with the Near Me Dental User Agreement, violation of this code of conduct may be grounds for suspension or termination from Near Me Dental’s platform.

Safety

  • Always treat others with respect and follow all applicable laws.
  • Never bully, harass, use profanity, threaten, intimidate, or inflict harm on Near Me Dental users or representatives.
  • Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards Near Me Dental users or representatives.
  • Never take any unlawful or unethical actions against patients for posting reviews (critical, negative, or otherwise), or for any other reason.

Professional Obligations

  • Follow all applicable professional rules and ethical guidelines (including but not limited to the AMA’s Principles of Medical Ethics).
  • Safeguard patient data, and adhere to HIPAA and other applicable guidelines in the use, maintenance, storage or disclosure of an individual’s health information.
  • Always maintain a valid, up-to-date, and unrestricted license in all jurisdictions in which you practice and as necessary for Near Me Dental to display your specialties.
  • Your first priority should always be the best interest of the patient; you should separate your financial interests from the treatment(s) you recommend or provide.
  • Never facilitate or enable any unlawful drug-seeking behavior.

Accuracy

  • Immediately notify Near Me Dental should there be any changes in the status of your license or your ability to practice.
  • When a Near Me Dental user books with a specific provider, ensure that the user sees the provider they selected.
  • Maintain an accurate, honest, and up-to-date Near Me Dental profile that includes your professional statement, location, and accepted in-network insurances and visit reasons.
  • Near Me Dental users expect providers to honor their selected appointment times, venues and locations as confirmed at the time of booking. As such, make every effort to maintain accurate and up-to-date appointment availability and physical location information.
  • Make every effort to honor and uphold Near Me Dental users’ scheduled appointment times, and prevent canceling or rescheduling.

Fraud

  • Never charge fees that only pertain to Near Me Dental users or pass any part of your Near Me Dental fees on to Near Me Dental users (e.g. do not institute a Near Me Dental booking fee or charge a cancellation or no-show fee only to Near Me Dental users).
  • Never directly or indirectly discourage or prevent Near Me Dental users from using the Near Me Dental platform as they intend. Never direct, instruct, or encourage Near Me Dental users to divert their bookings from the Near Me Dental platform (e.g. do not list your contact info or website in your professional statement, or otherwise encourage Near Me Dental users to book offsite).
  • Never direct, instruct, or encourage Near Me Dental users to take actions intended to avoid incurring Near Me Dental fees (e.g. do not encourage Near Me Dental users to cancel their Near Me Dental bookings, or instruct a Near Me Dental users to incorrectly mark themselves as an existing patient).
  • Always pay for services rendered (e.g. never fraudulently dispute or refuse payment for new patient bookings generated through Near Me Dental’s marketplace).
  • Never direct or instruct Near Me Dental users to do anything that would violate Near Me Dental’s Terms of Use and Acceptable Use Policy, including submitting false information.
  • Never directly or indirectly attempt to prevent reviews (critical, negative, or otherwise), or to submit fraudulent reviews, including for the purposes of improving your Near Me Dental ratings.
  • Never relay inaccurate, misleading or defamatory information about Near Me Dental’s service, policies or procedures to our users or anyone else; never present yourself as a representative of Near Me Dental.
  • Never use Near Me Dental’s trademark, logo, or intellectual property without our prior consent.

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